Managing online business requires different skills and abilities than managing a business in the ‘real world.’ Customers can easily detect the size and determine the prestige of a business when they have the ability to walk in and take a look around. Not only do ‘real-world’ furnishings and location tell the customer what level of professionalism to expect, but "real world" personal encounters allow first impressions to be determined by how the business approaches its customer service. When a customer walks into a retail business just about anywhere in the world, that customer expects prompt and personal service, especially with regards to questions that they may have about products they wish to purchase.
Customer service or the client service is the service provided to the customer for his satisfaction during and after the purchase. It is necessary to every business organization to understand the customer needs for value added service. So customer data collection is essential. For this, a good customer service is important. The easiest way to lose a client is because of the poor customer service. The importance of customer service changes by product, industry and customer. Client service is an important part of every business organization. Each organization is different in its attitude towards customer service. Customer service requires a superior quality service through a careful design and execution of a series of activities which include people, technology and processes. Good customer service starts with the design and communication between the company and the staff.
In some ways, the lack of a physical business location allows the online business some leeway that their ‘real world’ counterparts do not enjoy. Location is not important, furnishings are not an issue, and most of the visual first impression is made through the professional design of the business website.
However, one thing still remains true. Customers will make their first impressions on the customer service they encounter. Unfortunately, in online business there is no opportunity for front- line staff to make a good impression. Every interaction the customer has with the website will be their primary means of making their first impression towards the business and its client service. Good customer service in any online business is a direct result of good website design and planning.
By Jayashree Pakhare (buzzle.com)
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</a> The improved economic report should stabilize stock and bond markets, which have been in a tizzy over expectations that the Fed would begin ending its monthly $85 billion asset purchases and over concerns of possible U.S. military strikes against the Syrian regime.
</a> Reverse repos go together with the interest the Fed pays on excess reserves and the term deposit facility as tools to control short-term interest rates when the central bank is ready to normalize rates from their rock-bottom levels.
</a> The project has been under construction for more than 20years and is far over budget. It originally was supposed to cost$775 million. However, the funding was approved by the WhiteHouse, not McConnell, and the project is in Illinois as well asKentucky.
</a> BOSTON, MA — The Massachusetts Department of Public Health (DPH) collected applications Thursday from over 100 prospective registered medical marijuana dispensary operators, marking the Phase I application…
</a> His team sequenced and analysed the genomes of MERS-CoVsamples taken from 21 patients from across Saudi Arabia. Theythen combined the geographic locations of the patients with thetime they were infected and the amount of genetic differencesseen between the virus genomes.
</a> The categories for the Consumer Reports project were more specific. For example, where Consumer Reports looked at hip or knee replacements, U.S. and World News Report grouped those procedures into the broader category of orthopedics.
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</a> At the United Nations on Tuesday, Rouhani said that nuclear weapons and other weapons of mass destruction "have no place in Iran's security and defense doctrine, and contradict our fundamental religious and ethical convictions.
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</a> Negotiators are due to convene in the afternoon in Jerusalem, the city at the heart of the decades-old conflict, after a three-year stand-off ended with the first round of talks in Washington last month.
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</a> "The idea (of bankruptcy) is, in exchange for the benefitsof bankruptcy, debtors commit to opening all closets and drawersso creditors can see what's there," David Skeel, a bankruptcyexpert at the University of Pennsylvania Law School, toldReuters last month.
</a> The plan has turned into the latest headache for PrimeMinister Antonis Samaras's fragile coalition government, whichnearly collapsed last month after he abruptly shut the statebroadcaster ERT and fired its 2,600 staff.
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</a> Late on Friday, Vice President Jejomar Binay told Reuters he had spoken by telephone to Nur Misuari, leader of a rogue faction of the Moro National Liberation Front (MNLF), and they agreed to a ceasefire and talks to resolve the latest conflict.
</a> But for every Intel or Pfizer employing significantnumbers in Ireland, there are many that bring few jobs withthem, like reinsurer XL, which shifted its parent holdingcompany to Dublin from the Cayman Islands in 2010 and employs 57people in Ireland.
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</a> Rivera pitched 1.1 perfect innings on Thursday night before breaking down in tears on the mound when Pettitte and Jeter came to make the pitching change. It felt like the perfect ending to Riveraâs legendary career, but with two games remaining this weekend, Girardi will leave it up to the 43-year-old whether he wants to pitch or play center field. Girardi said Rivera was unavailable Friday.
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</a> "Although this one-time transfer of funds from the Treasuryis legally necessary, it's important to note that FHA is farfrom bankrupt," said Representative Maxine Waters, a CaliforniaDemocratic who supports programs that help low-income borrowers.
</a> The LG Chem battery plant had production laid up for a year as workers were paid to sit around. The production halt was due to a lack of sales of the Chevy Volt but that didnât stop them from receiving $150 million in federal funds and another $175 million in tax breaks. Production finally began last month, and the factory is expected to increase production by late 2015 -- it was ordered by the Department of Energy to pay back over $800,000 in grant money that was spent on idle worker salaries.
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</a> In fact, he reckons NMP, whose top-tier execs were discovered to have claimed £2,795 for flights to the US Masters golf tournament and £2,316 for a computer, alongside the cab for the cat, should be replaced with a “competent management team”. Miaow.